FAQs

Frequently Asked Questions — MODINZA

 

MODINZA is more than just a name — it’s a vision. We’ve launched our brand from London, UK to bring high-quality, modest fashion to UK consumers. All of our clothing products are designed and manufactured in-house with the help of our dedicated team of 50+ skilled workers, ensuring quality, consistency, and craftsmanship at every step. We proudly serve both retail and wholesale/bulk clients.

1. What kind of products does MODINZA offer?

MODINZA specialises in elegant, breathable cotton jalabiyas that combine modest fashion with everyday comfort. Our designs feature soft fabrics, relaxed silhouettes, and timeless prints — perfect for lounging, casual wear, and light social gatherings.

2. Are your products made in-house?

Yes. Every piece is crafted in our production facility by our team of over 50 experienced artisans. This allows us to maintain high standards and deliver consistent quality with every order.

3. Are your jalabiyas made from natural fabrics?

Absolutely. We use 100% premium cotton for all our jalabiyas, known for its breathability, softness, and durability, ensuring comfort all day long.

4. Do you ship internationally?

Currently, we only ship within the United Kingdom. We’re actively working toward expanding our delivery network internationally. Stay connected with us for future updates.

5. How long will it take to receive my order?

All UK orders are typically delivered within 3–5 business days. You’ll receive a tracking number via email once your package has been dispatched.

6. Can I return or exchange a product?

Yes, absolutely. We offer free returns and exchanges within 30 days of delivery, no matter the reason. Items must be unused, unwashed, and returned in original packaging.
Please visit our Refund Policy page for more information.

7. Do you accept wholesale or bulk orders?

Yes. MODINZA welcomes wholesale and bulk inquiries. Whether you're a retailer or want to purchase in volume for an event, our team is ready to assist you. Please contact us directly for custom quotes.

8. Do you offer custom sizes or made-to-order pieces?

While we don’t offer custom tailoring at this time, our size chart caters to a broad range of body types. You’ll find detailed sizing information on each product page.

9. How should I care for my cotton jalabiya?

To preserve quality, we recommend:

  • Machine wash cold with like colors
  • Use a mild detergent
  • Avoid bleach
  • Tumble dry low or hang dry
  • Iron on low if needed

Each garment comes with specific care instructions on the label.

10. Is shopping on MODINZA.com secure?

Yes. Our website uses SSL encryption and reliable payment methods, including Visa, Mastercard, and PayPal. Your personal data and payment details are fully protected.

11. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your MODINZA account anytime to check your order status.

12. Who can I contact for support or inquiries?

Our friendly customer support team is ready to help you.
You can:

  • Chat with us live via the website
  • Or contact us via email or phone (details available on our Contact Us page)

 

Trade Name: Modinza Traders Ltd
Company Number: 16542933
Email: support@modinza.com

Phone: +44 203 967 8366
Phone: +44 7577 307385
Website: www.modinza.com
Registered Address: 71–75 Shelton Street, London WC2H 9JQ, United Kingdom.