Privacy policy
Effective Date: August 4, 2025
1. Introduction
Modinza Traders Ltd (“Modinza”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from our website www.modinza.com, or otherwise interact with our services (“Services”).
This Privacy Policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. By using our Services, you agree to the practices described in this policy.
2. Personal Information We Collect
We may collect and process the following categories of personal information:
· Contact Information: Name, billing address, shipping address, phone number, and email address.
· Order Information: Products purchased, order history, payment details (processed securely via Shopify).
· Account Information: Login credentials, preferences, and saved items.
· Device & Usage Information: IP address, browser type, time zone, cookies, browsing activity, and interactions with the website.
· Communications: Any messages, emails, or customer support interactions.
We only collect information necessary to fulfill our contractual and legal obligations or with your explicit consent.
3. How We Use Your Information
We use your personal information to:
· Process and fulfill your orders and provide customer support.
· Improve, personalize, and maintain our website and Services.
· Communicate with you regarding orders, account updates, and promotional offers.
· Comply with legal obligations and respond to lawful requests.
· Detect and prevent fraud, misuse, and unauthorized transactions.
4. Sharing Your Information
We do not sell or rent your personal information. We only share it when necessary, including with:
· Shopify (our e-commerce platform provider)
· Payment processors (e.g., Stripe, PayPal) to process payments securely
· Delivery and logistics providers for shipping orders
· Legal authorities as required by law or to protect our legal rights
· Service providers helping with marketing, analytics, or IT services
5. Data Security
We implement appropriate technical and organizational measures to secure your data. All transactions are encrypted via SSL (Secure Socket Layer) technology. Access to personal data is restricted to authorized personnel only.
6. Retention of Information
We retain your information for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, and reporting requirements. After this period, your data will be securely deleted or anonymized.
7. Your Rights
If you are located in the United Kingdom or European Economic Area, you have the following rights:
· Right to access the personal data we hold about you
· Right to correct inaccurate or incomplete information
· Right to request deletion of your personal information
· Right to restrict or object to processing
· Right to data portability
· Right to withdraw consent (if processing is based on consent)
· Right to lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise your rights by emailing us at support@modinza.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies for analytics, functionality, and advertising. You can manage cookie preferences in your browser settings. For full details, refer to our Cookie Policy.
9. Shopify Hosting
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform. Your data is stored securely on Shopify's servers behind a firewall. For more information, see Shopify’s privacy policy: https://www.shopify.com/legal/privacy
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before submitting any personal data.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.
12. Changes to This Policy
We may update this policy from time to time. The revised version will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.
13. Contact Us
For any questions or concerns regarding this Privacy Policy or to exercise your data rights, you may contact us at:
Trade Name: Modinza Traders Ltd
Company Number: 16542933
Email: support@modinza.com
Phone: +44 203 967 8366
Phone: +44 7577 307385
Website: www.modinza.com
Registered Address: 71–75 Shelton Street, London WC2H 9JQ, United Kingdom.