Shipping policy

We are pleased to offer worldwide shipping on all orders. No matter where you are in the world, We are committed to delivering your purchase safely and efficiently.

 

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email once your order is placed.
• A shipping confirmation email with tracking details will be sent once your order is dispatched.

 

Delivery Timeframes

Estimated delivery times vary by destination:

 

• United Kingdom: 3–5 business days
• Europe: 5–10 business days
• North America: 7–14 business days
• Middle East & GCC: 7–14 business days
• Asia Pacific: 10–18 business days
• Rest of the World: 10–21 business days

 

Delivery times are estimates and may vary due to customs clearance, carrier delays, or public holidays beyond our control.

 

Shipping Rates

• United Kingdom: FREE delivery on all orders, with no minimum purchase required.
• International Orders: Shipping costs are calculated at checkout based on destination, order weight, and selected shipping method.
• Import duties, taxes, and customs fees (where applicable) are the responsibility of the recipient and are not included in the shipping cost.

 

Shipping Carriers

We partner with trusted international carriers to ensure your order is delivered safely and on time. The carrier assigned to your shipment will depend on your location and the chosen shipping method.

 

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real time. Tracking availability may vary by carrier and destination country.

 

Customs & Import Regulations

International shipments may be subject to customs inspection and local import regulations. Please be aware of the following:

• Customs clearance procedures may cause delays beyond our estimated delivery timeframes.
• Any import duties, taxes, or brokerage fees imposed by your country are the sole responsibility of the recipient.
• We are unable to falsify customs declarations or mark shipments as gifts to avoid duties.
• If a package is refused or abandoned due to unpaid duties, the cost of return shipping will be deducted from any applicable refund.

 

Shipping Restrictions

While we ship to most countries worldwide, certain restrictions apply:

• We do not ship to P.O. boxes for international orders.
• Some products may be restricted or prohibited in certain countries due to local laws and regulations.
• We reserve the right to cancel orders to restricted destinations and will notify affected customers promptly.

 

Lost or Damaged Packages

If your package is lost, arrives damaged, or has not been delivered within the expected timeframe, please contact our customer support team within 7 days of the expected delivery date. We will investigate and resolve the issue as promptly as possible.

 

Contact Us

For any questions regarding your order or our shipping policy, please reach out to us:

 

Email: support@modinza.com

Phone: +44 7577 307385

Website: www.modinza.com